🇺🇸 Exchange and Return Policy – Flor do Terrasso
The Flor do Terrasso team is constantly investing to ensure your satisfaction. We value relationships based on safety, trust, fairness, and good faith.
👉🏼 You may request an exchange or return within 7 calendar days of receiving your product. To be eligible, please ensure the following:
• The product must be returned in its original packaging;
• The product must show no signs of use or consumption (especially for food products), meaning it must be in the same condition as received — unopened and untested;
• The product must be returned with all tags, protective seals, manuals, gifts, and accessories it originally came with.
🔴 IMPORTANT:
Returns will not be accepted if any of the above conditions are not met.
📦 HOW TO REQUEST AN EXCHANGE OR RETURN
Send an email to [email protected] with the following details:
• Product name;
• Order number;
• Email used for the purchase;
• Reason for the return or exchange;
• Image or video proving the defect, if applicable.
Once the request is reviewed and approved, we will provide the return address.
🔁 Return shipping cost:
A fixed fee of R$100 will be charged for returns, due to long-distance shipping. This amount may be deducted from the total refund.
Once the product is received and verified in accordance with the conditions, the refund or exchange will be processed.
💰 REFUND METHODS
• Refunds will be issued via credit card, debit, or PIX — based on the original payment method — within 3 business days.
◦ For credit card purchases, the refund may appear on up to two billing cycles.
◦ Important: refunds will only be issued to a bank account in the name of the purchaser. Deposits to third-party accounts are not allowed.
